HIPAA Compliance & Privacy Policy

Updated March 2026

LiveCare Health (the “Company”) and all services provided by the Company are HIPAA compliant. We respect our patients’ privacy and ensure that all data is secure. Information provided to LiveCare Health through this website or any other communication is never shared with third-party services except as required to provide services or comply with applicable laws.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

It is our policy to comply with the rules and regulations of the Health Insurance Portability and Accountability Act of 1996 (HIPAA). We give contractual guarantees that we will use Protected Health Information (PHI) that we are granted access to only for the purposes required to fulfill services. We safeguard this information from misuse and comply with all obligations under the HIPAA rules.

We have taken the necessary steps to assure LiveCare Health is compliant as follows.

Data is protected from unauthorized viewing or usage.

LiveCare Health access is restricted to only those employees who have a need to know. Servers and data storage units are located in secured SSAE 16 compliant data centers with limited access. Data is received and forwarded via automated electronic processes where no direct human intervention is required. Access or viewing of PHI is only allowed when required to fulfill services. Archive and backup tapes are encrypted and stored in a secured location in a fireproof safe.

Proper disposal of data.

At the end of a member’s contract with LiveCare Health, their data is deleted from the system. No printed reports or paper copies are retained in our facility. If reports are printed to further fulfill service requirements, they are shredded immediately upon completion of the task that required the paper output.

Privacy and Security Rules.

To protect the privacy and security of PHI, we have implemented the following processes:

• Patients must execute a Service Agreement to subscribe to our services.
• All employees, contractors, subcontractors, agents, and representatives are required to sign an agreement to abide by the HIPAA Privacy Act and a Confidentiality and Non-Disclosure Agreement.
• Support data encryption on all websites and all reports.
• Email address verification.
• Restricted access to PHI on a need-to-know basis via passwords and company policy.
• Automatic expiration of passwords.
• Twenty-four hour restricted access to SOC1, SOC2, and SOC3 certified data centers.
• Office facilities are locked 24 hours a day, require keycard access, and have a monitored security system installed throughout the facility.
• Automated encrypted data backups.
• Encrypted data backups stored in a secured safe.
• Automated virus checking.
• HIPAA and security awareness training for all employees, contractors, subcontractors, agents, and representatives is mandatory. • Employee termination security procedures are in place.
• All retired computer hard drives are physically destroyed.
• HIPAA Transaction and Code Set Rule: HIPAA compliant EDI transactions are used when applicable and HIPAA compliant Code Sets are used when applicable.

LiveCare Health is committed to full and complete compliance with all HIPAA rules and regulations. As necessary, we will adjust our policies to adhere to our clients’ needs and to accommodate any changes in HIPAA regulations.

If you have any questions concerning our HIPAA compliance policies, please contact info@livecarehealth.com.

422 S Tamiami Trl
Osprey, FL 34229